RETURNS PERIOD:  AUSTRALIAN CUSTOMERS

Returns or exchanges will only be accepted with proof of purchase on items within 30 days from the date of delivery. Items returned outside this period will not be accepted.

RETURNS PERIOD: INTERNATIONAL CUSTOMERS

Returns or exchanges will only be accepted with proof of purchase on items within 30 days from the date of delivery. Items returned outside this period will not be accepted.

REFUNDS & CREDIT NOTES: ALL ORDERS

Full price change of mind orders returned in their original condition and within the returns period can be returned for a full refund.

Change of mind Sale items do not qualify for a refund, unless item is faulty. However can be either exchanged or returned for a credit note, excluding cost of shipping.

Final sale applies to outlet & online warehouse sale styles. Outlet & online warehouse sale styles do not qualify for a refund or credit note unless item is faulty. 

 

Note: International customers receiving Credit notes, shall receive their Credit Notes at the current exchange rate in AUD.

Items must be in original condition and must not have been worn, altered or washed. All packaging shipped with your order must be returned.

Every clothing item shipped has a tag attached. Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.

Shoes
Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox and dust bag.

Bodysuits
For all bodysuits, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.

Jewellery/Briefs
All purchases on earrings and briefs are final sale. We will not accept returned earrings due to hygiene reasons.

E-Vouchers
E-Vouchers may not be returned and are valid for 3 years from the date of issue. E-Vouchers can only be used on the MISHA Online Store (www.mishaworld.com)

Credit Notes
Credit notes cannot be returned or refunded and are valid for 12 months from the date of issue.

Stockist Purchases
The above policy only applies to the MISHA Online Store. Purchases made via stockist stores cannot be returned to the Online Store.

MISHA do not refund international prepaid tax and duties paid at the time of checkout. Should you wish to return an item, contact your local customs office to obtain your tax refund.

HOW TO PROCESS A RETURN

The process for returning your order is detailed below:

      1. Complete your returns form when your order is returned

  1. Return your order to our Australian or USA warehouse. Both addresses are below
  2. Once we have received your return you will be notified via email
  3. Please note all refunds and credit notes can take up to 7 business days to process

Australian & International Customers (outside of USA)

All items will be returned to:
MISHA E-store
EWE EXPRESS
6 Chifley Place
Moorabbin Airport VIC 3194 

USA & Canadian Customers
Send your return to:
MISHA E-store
1300 South Boyle Avenue
Unit B
Los Angeles, CA 90023
United States 

MISHA is not liable for the loss of garments in return transit.  

PROCESSING TIMES

Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5-7 working days of receiving your return.

Refunds
Allow up to 7 working days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.

Credit Notes
Allow up to 7 working days for your credit note to be processed.

Unclaimed Parcels
Parcels that are returned to us as 'Unclaimed' or 'Rejected' by the customer will not qualify for a refund. Instead you will be issued with a credit note valid for 12 months.